Terms and Conditions

The agreement that governs your use of Zvend — our electricity token vending, wallet, and advanced metering platform for utility providers, agents, and customers.

Last updated: November 2, 2026

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Zvend ("we", "us", or "our"), operated by Zarox Energy Solutions Ltd. By creating an account, logging in, or using any part of the Zvend platform — including token purchase, wallet top-ups, meter management, and reporting services — you accept these Terms in full. If you do not agree with any part of these Terms, you must not use the platform.

1. Definitions

  • Platform: the Zvend web application, APIs, and related services.
  • Owner / Utility Provider: a registered facility owner or distribution company that manages meters, customers, and vendings through the platform.
  • Agent: a registered reseller or vendor authorised to vend electricity tokens and process customer payments.
  • Customer: an end user who purchases electricity tokens through the platform.
  • Token: a vending code generated and delivered to a customer's meter to load purchased energy.
  • Wallet: the in-platform account used to fund token purchases and to receive vending revenue.
  • Meter: an electricity meter, including standard (STS) and advanced metering infrastructure (AMI) meters supported by the platform.

2. Eligibility and Accounts

  • You must be at least 18 years old and capable of entering into a binding contract to use the platform.
  • Accounts are non-transferable. You are responsible for safeguarding your login credentials and for all activity performed under your account.
  • You agree to provide accurate, current, and complete information during registration and to keep that information up to date.
  • Owners and agents may be subject to additional verification and onboarding requirements before their accounts can access vending and payment features.
  • We may suspend or close accounts that breach these Terms, engage in fraudulent activity, or are found to violate applicable law.

3. Use of the Platform

You agree to use the platform only for lawful purposes and in a manner consistent with these Terms. You must not:

  • Use the platform to vend tokens or process payments without a valid meter and the requisite authority;
  • Attempt to access, manipulate, or interfere with systems, data, or features you are not authorised to access;
  • Resell, redistribute, or exploit platform records, reports, or data without permission;
  • Upload or transmit malicious code, or launch attacks that could disrupt the platform;
  • Misrepresent a meter, customer, or transaction, or attempt to impersonate another user.

4. Token Purchase and Delivery

  • Tokens are generated, delivered, and redeemed in accordance with the applicable meter standard and tariff configuration.
  • Delivery of a token (by SMS, email, or on-screen display) constitutes fulfilment of the purchase request.
  • Once dispensed, tokens are generally non-refundable. Exceptions may be made where the token was incorrectly generated or the purchase was disputed in line with Section 7 below.
  • You are responsible for entering the correct meter number. Purchases made against an incorrect or unauthorised meter may not be reversible.
  • Tokens must be redeemed on the intended meter within the validity period; the platform is not responsible for tokens lost after delivery.

5. Wallets, Payments, and Refunds

  • Wallet debits occur at the time a token purchase is initiated; a failing, declined, or refunded payment will be credited back to your wallet without undue delay.
  • You may top up your wallet using the supported payment channels. Payment confirmation is subject to the payment provider's final status.
  • Vending revenue accrues to the applicable owner's wallet in line with the configured settlement cycle.
  • Refunds are issued only where expressly stated in these Terms or required by applicable law. Requests for refunds should be submitted within a reasonable period and will be reviewed on a case-by-case basis.
  • We may set limits on transaction amounts, wallet balances, or frequency of purchases to manage risk and comply with regulatory requirements.

6. Fees and Charges

Fees, commissions, or charges applicable to vending and payment services will be displayed or communicated before a transaction is completed. By completing a transaction, you accept the applicable charges. We may revise fees from time to time, and revised charges will apply to transactions after the change takes effect.

7. Service Guarantees and Warranties

We provide the platform on an "as is" and "as available" basis and make no warranties that it will be uninterrupted, error-free, or free from defects. We do not warrant the accuracy, reliability, or completeness of any data or reports generated by the platform. Your use of the platform is at your own risk, and the platform is intended to support — not replace — the operational diligence of owners, agents, and customers.

8. Limitation of Liability

To the maximum extent permitted by law, Zvend and Zarox Energy Solutions Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity arising out of or in connection with your use of the platform. Our total aggregate liability for any claim relating to the platform shall not exceed the amount you actually paid to use the services during the three (3) months preceding the claim.

9. Intellectual Property

All software, design, content, trademarks, and other materials on the platform are owned by us or our licensors and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from platform materials without our prior written consent. Your data (including vending and consumption records) remains yours, and you grant us a limited licence to process it solely to operate the platform and provide the services.

10. Monitoring and Access Rights

Owners may monitor vending activity, consumption patterns, and account health for the meters under their management through platform features such as the monitor register and analytics dashboards. By using the platform, customers consent to such monitoring by the owner serving their meter, to the extent reasonably required for service delivery, revenue assurance, and regulatory compliance.

11. Suspension and Termination

  • We may suspend or terminate your access to the platform at any time if you breach these Terms, if required by law or a regulator, or if continued service creates unacceptable risk.
  • Upon suspension or termination, pending transactions will be processed or refunded as appropriate, and your right to use the platform ceases immediately.
  • Sections concerning liabilities, warranties, intellectual property, and dispute resolution will survive termination.

12. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the platform or by email. Your continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms will first be referred to negotiation or mediation through our support channels. If the dispute cannot be resolved, it shall be submitted to the exclusive jurisdiction of the competent courts in Nigeria.

14. Contact Us

If you have questions or concerns about these Terms, please contact us:

  • Company: Zarox Energy Solutions Ltd
  • Phone / WhatsApp: 07010886035 (Calls & WhatsApp)
  • Email: admin@zarox-energy.com
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