This Privacy Policy describes how Zvend ("we", "us", or "our"), operated by Zarox Energy Solutions Ltd, collects, uses, stores, shares, and safeguards the personal information of visitors, utility providers (owners), agents, and customers who use our platform. By accessing or using the Zvend platform (web, mobile application, or APIs), you agree to the practices described in this Policy.
1. Information We Collect
- Account information: your name, email address, phone number, password (stored in encrypted form), and profile details when you register or are onboarded onto the platform.
- Meter & vending information: meter numbers, meter addresses, meter type, account names, token purchase/transaction history, units purchased, tariff/band information, and consumption-related data needed to vend electricity and to support advanced metering infrastructure (AMI), metering data management, and line-loss analytics.
- Payment information: transaction references, amount paid, payment method used, and the status of payments processed through our supported payment channels. We do not store your full card details; card payments are processed by our licensed payment partners.
- Device & usage information: device type, browser, IP address, operating system, and how you interact with the platform (pages visited, timestamps, and similar diagnostic data).
- Identity verification information: where required, information you provide to verify your identity or eligibility as an owner, agent, or corporate customer.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our electricity vending and metering services;
- Process token purchases, payments, and wallet transactions;
- Authenticate users and keep accounts secure;
- Send service updates, receipts, alerts, and token redemptions by email or SMS;
- Support power consumption monitoring, anomaly detection, line-loss analysis, and revenue assurance for utility providers;
- Respond to support requests, enquiries, and complaints;
- Improve our platform, features, and user experience;
- Comply with legal, regulatory, and audit obligations.
3. Legal Basis for Processing
Where applicable law requires a legal basis, we process personal information on the grounds of (a) your consent, (b) performance of a contract with you, (c) compliance with a legal obligation, and (d) our legitimate interests — such as fraud prevention, network security, and service improvement — where those interests are not overridden by your rights.
4. Sharing and Disclosure
We do not sell your personal information. We may share it only in the following circumstances:
- Utility providers / owners: consumption, meter, and vending data is shared with the electricity distribution company (or facility owner) serving your meter so they can supply, monitor, and bill for energy correctly.
- Payment partners: selected payment gateway and banking partners process your transactions under their own privacy policies.
- Service providers: trusted vendors that help us run the platform (hosting, messaging, analytics, and support), bound by confidentiality obligations.
- Legal & regulatory: government, law enforcement, or regulators when required by law, a court order, or to protect the rights, property, and safety of our users or the public.
- Business transfers: in connection with a merger, sale, or reorganisation of our business, provided the receiving party honours this Policy.
5. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used. You can control or delete cookies through your browser settings; however, disabling them may affect parts of the platform that require sign-in.
6. Data Retention
We retain personal information only as long as necessary to provide our services, satisfy legal or accounting requirements, and resolve disputes. Transaction and vending records are retained in line with applicable financial and regulatory record-keeping rules, after which they are securely deleted or anonymised.
7. How We Protect Your Information
We implement appropriate technical and organisational measures, including encryption in transit (HTTPS), hashed passwords, access controls, monitoring, and secure infrastructure, to protect your information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, and we encourage you to keep your login credentials confidential.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information, subject to legal retention obligations;
- Object to or restrict certain processing;
- Withdraw consent at any time, without affecting the lawfulness of prior processing;
- Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us using the details below. We will respond within the timeframe permitted by law.
9. Children's Privacy
Our platform is not directed at children under the age of consent, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Third-Party Links
Our website or emails may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing them your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the platform or by email. Your continued use of the platform after changes take effect constitutes acceptance of the revised Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Company: Zarox Energy Solutions Ltd
- Phone / WhatsApp: 07010886035 (Calls & WhatsApp)
- Email: admin@zarox-energy.com